Privacy Policy

Last Updated: May 31, 2026

Green Heating & Air Inc. respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, request a quote, book a service, or use our heating, cooling, HVAC, boiler, heat pump, water heater, gas, and related services.

By using our website or contacting us, you agree to this Privacy Policy.

Who We Are

Green Heating & Air Inc. provides residential and commercial HVAC, heating, cooling, boiler, furnace, air conditioning, heat pump, water heater, pool heater, and related services in Toronto and the Greater Toronto Area.

In this Privacy Policy, “we,” “our,” and “us” refer to Green Heating & Air Inc.

Information We Collect

We may collect personal information when you contact us, submit a form, call us, email us, book an appointment, request an estimate, or use our services.

This information may include:

First and last name
Email address
Phone number
Service address
Billing address
Message details
Appointment details
Property type
HVAC system details
Photos or videos you send to us
Service history
Warranty information
Payment or billing details
Any other information you choose to provide

We may also collect basic website data, such as:

IP address
Browser type
Device type
Pages visited
Time spent on the website
Referring website
General location data
Cookies and tracking data

How We Use Your Information

We use your information to provide and improve our services.

We may use your information to:

Respond to your questions
Book appointments
Provide estimates or quotes
Send technicians to your property
Diagnose service needs
Complete repairs, maintenance, or installations
Process payments
Send invoices or receipts
Keep service and warranty records
Follow up after a service visit
Send appointment reminders
Provide customer support
Improve our website and services
Track website performance
Run advertising and marketing campaigns
Meet legal, safety, insurance, or regulatory requirements

We only collect information that is reasonably needed for these purposes.

Consent

When you submit a form, call us, email us, book a service, or provide your information, you give us permission to use that information for the purpose you provided it.

For example, if you send us your phone number to request furnace repair, we may use that phone number to contact you about your service request.

You may withdraw your consent at any time, subject to legal, billing, warranty, safety, or service record requirements.

Phone Calls, Emails, and Text Messages

We may contact you by phone, email, or text message about:

Service requests
Appointment confirmations
Technician updates
Estimates or quotes
Repairs or installations
Billing or payment
Warranty issues
Follow-up support
Maintenance reminders

If we send marketing emails or text messages, we will follow applicable Canadian anti-spam rules. You can unsubscribe from marketing messages at any time.

Even if you unsubscribe from marketing messages, we may still contact you about active appointments, service work, payments, warranties, or important safety matters.

Cookies and Website Tracking

Our website may use cookies and similar tracking tools. Cookies are small files stored on your device. They help the website work properly and help us understand how people use the site.

We may use cookies and tracking tools for:

Website performance
Analytics
Advertising
Remarketing
Form tracking
Call tracking
User experience improvements

We may use tools such as Google Analytics, Google Ads, Meta/Facebook Pixel, call tracking software, booking tools, CRM tools, or similar services.

You can control or block cookies through your browser settings. Some parts of the website may not work properly if cookies are disabled.

How We Share Your Information

We do not sell your personal information.

We may share your information only when needed to operate our business, provide services, or meet legal requirements.

We may share information with:

Our employees and technicians
Scheduling or booking platforms
Website hosting providers
CRM or customer management tools
Email and communication providers
Payment processors
Accounting or billing providers
Equipment suppliers
Manufacturers for warranty claims
Financing providers, if you request financing
Rebate or incentive program providers, if needed
Property managers, condo boards, landlords, or building staff, when needed for access or approval
Insurance providers, legal advisors, or regulators, when required
Government or safety authorities, if required by law

These third parties may only receive the information needed to perform their role.

Service Addresses and Property Information

For HVAC work, we may need information about your property, building, system, equipment, access points, mechanical room, rooftop unit, electrical panel, gas lines, water lines, or ventilation system.

We use this information to understand the job, provide service, prepare estimates, send technicians, document work, and support warranty or safety records.

Photos, Videos, and Job Records

We may take or receive photos and videos of HVAC equipment, model numbers, serial numbers, damaged parts, installation areas, completed work, safety concerns, or property access points.

We may use these records for:

Estimates
Service documentation
Technician notes
Warranty claims
Quality control
Safety records
Internal training
Customer support

We will not intentionally publish private property details, personal information, or identifiable customer information without permission, unless required for legal, warranty, safety, or regulatory reasons.

Payments and Billing

If you make a payment, your payment may be processed by a third-party payment provider.

We do not store full credit card details unless clearly stated and handled through a secure payment system.

We may keep billing records, invoices, receipts, and payment history as required for accounting, tax, warranty, legal, and business purposes.

Marketing and Advertising

We may use your information to send service reminders, seasonal HVAC tips, maintenance reminders, special offers, or updates about our services.

We may also use website tracking tools to show ads to people who visited our website.

You can opt out of marketing emails or text messages at any time by using the unsubscribe option or by contacting us directly.

How Long We Keep Information

We keep personal information only as long as needed for the purpose it was collected or as required by law.

We may keep some information for longer when needed for:

Service history
Warranty records
Tax and accounting records
Legal records
Safety documentation
Insurance purposes
Dispute resolution
Customer support

When information is no longer needed, we will delete it, anonymize it, or securely store it according to our business practices.

How We Protect Your Information

We use reasonable safeguards to protect personal information from loss, theft, misuse, unauthorized access, disclosure, copying, or modification.

These safeguards may include:

Limited staff access
Password-protected systems
Secure service providers
Internal privacy practices
Secure storage where appropriate

No website, email system, or digital platform can be guaranteed 100% secure. However, we take reasonable steps to protect the information we collect.

Your Privacy Rights

You may contact us to:

Ask what personal information we have about you
Request a correction
Request deletion, where legally possible
Withdraw consent
Ask how your information is used
Ask a privacy question or make a privacy complaint

We may need to verify your identity before providing access or making changes.

Some information may need to be kept for legal, billing, tax, warranty, safety, insurance, or service record reasons.

15. Children’s Privacy

Our website and services are intended for adults, homeowners, tenants, property managers, business owners, and commercial clients.

We do not knowingly collect personal information from children. If we learn that we collected personal information from a child without proper consent, we will take reasonable steps to delete it.

Third-Party Websites

Our website may link to third-party websites, booking tools, review platforms, manufacturers, financing providers, rebate programs, or other outside services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

Please review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on this page with a new “Last Updated” date.

By continuing to use our website or services after changes are posted, you agree to the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, please contact us:

Green Heating & Air Inc.

Phone: 416-627-7724

Website: https://greenheatingandair.ca/